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  1. #1

    Join Date
    Apr 2013
    Posts
    107

    Password problem

    I switched from Verizon to Straight Talk .My phone is Samsung fascinate.
    1)How do I change my password to open phone call messages?
    2) Receiving message "Backup Assistant Authentication failure" - how do I correct this
    Thanks


  2. #2

    Join Date
    May 2013
    Posts
    94

    Re: Password problem

    Delete "Backup Assistant" from the phone.
    Pretty sure you won't be able to use it anymore.

  3. #3

    Join Date
    May 2013
    Posts
    126

    Re: Password problem

    The voicemail password is not stored on the telephone. You create the password and it is stored in the settings on the voicemail server managed by your carrier. When you first call voicemail, you will be prompted to change from the default password. If a password is required each time you call, you can add it to the dialing string used to dial your voicemail retrieval number.

  4. #4

    Join Date
    Apr 2013
    Posts
    123

    Re: Password problem

    I did change the password on 2 occasions (including calling Straight Talk support- not helpful) but the old Verizon password comes up with each new call. When I dial the *86 than my Straight Talk password the Verizon message comes up-can not connect

  5. #5

    Join Date
    Aug 2013
    Posts
    107

    Re: Password problem

    I did change the password on 2 occasions (including calling the not helpful Straight Talk support) but the old Verizon password comes up with each new call. When I dial the *86 than my Straight Talk password the Verizon message comes up-"can not connect"

  6. #6

    Join Date
    Jan 2013
    Posts
    125

    Re: Password problem

    The "*86" may be hard coded in the Verizon branded telephone to dial Verizon's voicemail retrieval number. You may have to create a shortcut to dial the Straight Talk voicemail number directly if holding down "1" does not work. The browser button may also be hard coded to go to a Verizon portal.